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SHIPPING & RETURNS

SHIPPING POLICY

At Aveliano, we strive to ensure a smooth and timely delivery of your orders. Please review our shipping details below:

Processing Time

  • Orders are processed within [X] business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Methods & Estimated Delivery

  • Standard Shipping: [X] business days

  • Express Shipping: [X] business days

  • International Shipping: [X] business days (may vary by location)

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Free shipping is available on orders over [€X].

Customs & Duties (For International Orders)

  • International orders may be subject to customs fees or import duties, which are the responsibility of the customer.

Lost or Delayed Shipments

  • If your package is delayed or lost, please contact us at [your email], and we will assist you in tracking your order.

We are committed to delivering your order safely and efficiently. If you have any questions, feel free to reach out to our customer care team.

RETURN & EXCHANGE POLICY

At Aveliano, we want you to love your purchase. If you are not completely satisfied, we offer hassle-free returns and exchanges. Please review our policy below.

Returns

  • Items can be returned within 7 days of delivery.

  • Products must be unworn, unwashed, and in original condition with tags attached.

  • To initiate a return, contact us at aveliano0802@gmail.com with your order details.

Exchanges

  • We offer exchanges for different sizes or colors, subject to availability.

  • To request an exchange, email us at aveliano0802@gmail.com within 7 days of receiving your order.

Refunds

  • Once we receive and inspect your return, refunds will be processed within 7 days to your original payment method.

  • Shipping costs are non-refundable.

Non-Returnable Items

  • Final sale items, gift cards, and personalized/custom pieces cannot be returned or exchanged.

If you have any questions or need assistance, feel free to reach out—we’re here to help!

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